Privacy Policy

At The Valley Mart, we respect your privacy and are committed to protecting the personal information you provide when using our website, thevalleymart.store. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase through our website.

1. Information We Collect

When you use our website or place an order, we may collect information such as:

• Full name
• Billing and delivery address
• Email address
• Phone number
• Order and transaction details
• Information you provide when contacting our customer support
• Technical information such as IP address, browser type, device information, and website usage data

We only collect information that is reasonably necessary to provide and improve our services.

2. How We Use Your Information

We may use your information to:

• Process and deliver your orders
• Provide order confirmations and delivery updates
• Respond to customer enquiries
• Process returns, refunds, and other order-related requests
• Improve our website, products, and customer experience
• Prevent fraud, misuse, and unauthorized activity
• Comply with applicable legal and regulatory requirements
• Send promotional communications where you have provided appropriate consent

3. Payment Information

Payments may be processed through third-party payment providers. The Valley Mart does not intentionally store your complete payment card details on our website.

Payment providers may collect and process payment information according to their own privacy policies and security practices.

4. Cookies

Our website may use cookies and similar technologies to improve functionality and understand how visitors use our website.

Cookies may help us:

• Remember your preferences
• Keep items in your shopping basket
• Improve website performance
• Understand website traffic and usage
• Provide relevant marketing where permitted

You can adjust your browser settings to manage or disable cookies. However, disabling certain cookies may affect some website functionality.

5. Sharing Your Information

We do not sell or rent your personal information.

We may share necessary information with trusted third parties when required to operate our business, including:

• Payment service providers
• Delivery and shipping partners
• Website hosting and technology providers
• Analytics and security providers
• Professional or legal advisers where necessary
• Government or law-enforcement authorities when legally required

These parties should only receive information necessary to perform their services or meet legal obligations.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including processing orders, providing customer service, resolving disputes, maintaining business records, and meeting legal or regulatory requirements.

8. Your Privacy Rights

Depending on applicable UK data-protection law, you may have rights regarding your personal information, including the right to:

• Request access to the information we hold about you
• Request correction of inaccurate information
• Request deletion of your information in certain circumstances
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Request a copy of certain personal information

To exercise a privacy right, please contact us using the details below.

9. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of external websites.

We recommend reviewing the privacy policy of any third-party website you visit.

10. Children’s Privacy

Our website is not intentionally directed at children. We do not knowingly collect personal information from children without appropriate legal authorization.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements.

Any updates will be posted on this page with a revised “Last Updated” date.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

The Valley Mart
Phone: +44 7882 514533
Email: contact@thevalleymart.com
Website: thevalleymart.store